Privacy Policy

Effective Date: July 8, 2025

At Aletheia Behavioral Health (“we,” “us,” or “our”), we prioritize your privacy and are dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you visit our website (https://aletheia.health).

1. Information We Collect

Information You Provide

  • Identity Information: Name, email address, phone number when you fill out our Book an Appointment form.

Information Collected Automatically

  • Device Information: IP address, browser type, time zone, and cookies via log files, web beacons, or pixels.
  • Usage Data: Pages viewed, time spent on the site, and referral sources to optimize our services.
  • Location Data: Device location (if enabled) to customize services or meet regulations.

2. How We Use Your Information

We use your information to:

  • Deliver counseling services, including scheduling, billing, and appointment reminders.
  • Send SMS messages via RingCentral for conversational purposes (e.g., appointment confirmations).
  • Communicate with you, respond to inquiries, and provide support.
  • Enhance our website and services through analytics.
  • Comply with legal obligations, including HIPAA, TCPA, and TCR requirements.
  • Provide targeted advertising (with your consent, where required) based on your preferences.

3. Sharing Your Information

We share your information only as necessary:

  • RingCentral: Processes SMS messages securely under HIPAA-compliant agreements.
  • Service Providers: Support services under strict confidentiality.
  • Legal Authorities: To comply with laws, respond to subpoenas, or protect our rights.
  • With Consent: To third parties if you explicitly authorize.

We do not share information for third-party marketing.

4. Your Rights

You may:

  • Access or Delete: Request your personal information via info@aletheia.health. (This does not include any data we are obliged to keep for administrative, legal, or security purposes.)
  • Opt Out: Stop SMS (reply STOP) or promotional emails (follow unsubscribe instructions).
  • Location Data: Disable location sharing in your device settings.

5. Data Retention

We retain information as needed to provide services, comply with laws (e.g., HIPAA, tax obligations), or resolve disputes. You may request deletion, subject to legal requirements.

6. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect their data and will delete it if discovered.

7. Changes to This Policy

We may update this policy, notifying you via email or website posting. Continued use after changes indicates acceptance.

8. Contact Us

For questions or concerns, contact us at: info@aletheia.health